Delivery & Return

We deliver across Karachi and nationwide throughout Pakistan.

Delivery Time

  • Karachi: 2–4 working days
  • Other Cities in Pakistan: 3–7 working days
  • Delivery may take slightly longer during sales, public holidays, or periods of high order volume.

Once your order has been dispatched, you will receive an order update with the relevant tracking details where applicable.

Delivery Charges

Delivery charges are calculated at checkout and may vary depending on your location and order size.

Cash on Delivery

Cash on Delivery (COD) is available for eligible orders across Pakistan. Please make sure someone is available at the provided delivery address to receive and pay for the order.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or different product from what you ordered, you may request a return or exchange.

Return Eligibility

To be eligible for a return or exchange:

  • The request must be made within 7 days of delivery.
  • The product must be unused, unworn, and in its original condition.
  • Original packaging, tags, accessories, and invoice should be retained.
  • Products that have been damaged, used, washed, altered, or modified by the customer may not be accepted.

Non-Returnable Items

The following products may not be eligible for return or exchange:

  • Sale or clearance items
  • Customized or personalized products
  • Products that have been used, washed, or damaged after delivery
  • Any product specifically marked as non-returnable on the website

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos/videos of the item and packaging. Our team will review the request and guide you through the replacement or return process.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds may be processed through bank transfer or store credit, depending on the original payment method and circumstances of the return.

Please allow 5–10 working days for an approved refund to be processed.

How to Request a Return

To request a return or exchange, contact our customer support team with:

  • Order number
  • Customer name
  • Reason for return/exchange
  • Photos or videos of the product, if applicable

Our support team will provide you with the next steps.

Note: We reserve the right to refuse a return or exchange if the product does not meet the conditions stated in this policy.